No free tier. No trial. Cancel anytime from the billing portal.
Founding Member pricing. The first 500 paying customers qualify for Founding Member pricing, locked to the plan and billing interval they join on, for as long as that subscription stays continuously active and in good standing. Founding pricing does not change your included cases or features, and it ends if the subscription is cancelled, lapses, or moves to a different plan or billing interval.
Included diagnostic cases reset every month on every plan, including annual billing. Unused cases do not roll over. Follow-up messages on an existing case are always free.